FAQ – Have a question in mind?  Let us help you.

• Please arrive in time to fill out a ‘new client’ form, if you have not been to us before. We recommend you to allow an extra 5 min. You can also fill this in online, in which case you will accept there to be no signature on your form.
• Please find here our locations.

Treatments, Personal Coaching, One-to-One Appointments:

• A cancellation fee may be charged if your booking is cancelled with less than 24 hours notice. This is to compensate the Therapist for time lost that could have otherwise been filled with another client.
• We can’t keep your appointment for any longer than 15 minutes. Your appointment will be canceled and you will be responsible for the full amount of the booked Therapy.
• We reserve the right to charge full price for no show appointments.

Workshops & Webinars

In the event of a booking cancellation, the following administration fee schedule will apply:

• Cancellation 15 days or more prior to the start date = full refund
• Cancellation 8-14 days prior to the start date = 25% refund
• Cancellation 7 days or less prior to the start date = no refunds

Code of Ethics – for Massage Therapy & Treatment Session

• Health Heroes NZ Massage Therapy or it’s contracted Massage Therapists require the client to wear the appropriate under garments throughout the duration of the massage therapy treatment session.
• Health Heroes NZ abide by the MNZ code of ethics and also NZQA massage therapy standards in massage transference, between client and massage therapist. Inappropriate behaviour, comments or suggestions will result in immediate termination of your session, payment will be collected in full and any future appointments will be denied. Also your name will be forwarded to MNZ and NZ Police for blacklisting.

• In these modern times it’s crucial to respect others’ privacy and space. Especially when it comes to private data about your physical and mental health. How we respect and protect our clients’ fundamental online privacy: our Privacy Policy
•  Any treatments or coaching essions undertaken are done on the understanding that you have read and agree to these terms. Please read here our Terms & Conditions for your options, cancellation policy, and legal .